Raising Defects
Project defects can be raised from anywhere. Whether it be from a mobile device or from your desktop computer, RedHub Defects Tracker makes it easy.
You can set your device to room-by-room or area-by-area and quickly raise defects by entering as little, or as much information as you like to identify your defect. You can return to defects and add more information at any time. By adding target completion dates, and assigning tradespeople or company personnel responsibility for each defect, the company will then have the ability to track all aspects of each defect.
Consultants raising Defects on RedHub
If given access to RedHub, architects and services consultants are able to log in and create their own list of defects. The defects are then submitted to the construction company via RedHub for approval, and then to be included in the official list of project defects.
The company will control who has access to Defects Tracker and can decide to invite any external entity to begin the process of raising new defects. Examples of entities that may be eligible to raise defects are:
- Consultants
- The developer
- The client
- Individual Unit Owners
Entities that are given access to raise defects on RedHub Defects Tracker will only see the list of defects they create. These defects will not become project defects until they have been submitted to the Company for review, and then approved by the Company as official project defects. A company can also set up their defects so that other entities have the ability to approve the defects they have raised.
Assigning Defects to subcontractors
RedHub will require the assigning of a subcontractor, or perhaps a member of your own company, for rectification work to each defect raised. For larger and more complex defects, you can also assign multiple trades to a single defect.
The system of assigning subcontractors or other entities responsibility for defect completion by target dates, allows the Company to secure up-to-date defect status information.
Subcontractors that are assigned defects for completion will have the ability to log on to RedHub Defects Tracker and set their individual defects, or a bulk list of defects, to “completed”. The administrating company will then be prompted to approve the completion so as the defect can move to the final completed stage.
RedHub Defects Tracker facilitates individual messaging between the company and a subcontractor. A subcontractor who sets a defect to complete can also attach an explanatory message. Likewise, a company can reject a defect “as completed” and reset it to “not completed” with an explanation as to why that defect completion is rejected. The messages that flow between the subcontractor and the Company are permanently recorded and filed with the defect.
Defects on mobile devices
RedHub Defects Tracker is a device-friendly system that will operate on most smart phones, tablets and IPads. Raising defects from a device allows complete flexibility. You can move freely from room to room, quickly raising defects on the fly.
Raising defects becomes even easier when you can simply take a photo, add a description, and then hit the “add to defects list” button. By utilising the project contacts list, you can then simply attache the responsibility of rectifying that defect to subcontractors and send your instructions instantly.
Tracking Defects
RedHub Defects Tracker has a comprehensive level of defect tracking information that will track a defect through the following stages:
“Not Issued” - a defect that has been identified and raised only.
Once a defect is raised and listed in the “Not Issued” stage, it can only move to the “Active” stage after a subcontractor, or multiple subcontractors, or entities are made responsible to rectify the defect. Once an entity has been given responsibility for a defect, a notification for action is automatically issued. The defect will then automatically move to “Active”.
“Active” – a defect that has been raised by the company, and allocated via notification to a subcontractor or entity for completion.
Once there are entities that have been invited to complete a defect, those entities will be required to complete the work, and inform the company of defect completion. Entities can set their defects to complete through Defects Tracker or inform the company to set their defects to complete on their behalf.
When the Company is satisfied the defect work is completed, and the Company has approved the work as completed and approved, the defect can then move to the “Completed” stage.
"Completed” – a defect that has been signed off as completed by the subcontractor or entity responsible, and also signed off as completed by the Company.
RedHub Defects Tracker will automatically notify users of defects that are issued, approved, rejected or flagged for discussion.
Defects reporting
Defects Tracker displays information relating to the status of all defects. Once defects have been given completion dates, and entity responsibility for completion, the company will have a broad array of reporting options that identify the following:
- All defects not completed by scheduled dates.
- All defects outstanding by subcontractor name.
- Checklist reports that can be printed and handed to subcontractors on site.
- Checklist reports with site photos taken.
- Defects waiting on company approval.
- Defects waiting on company review.
RedHub Defects Tracker will also track subcontractor performance by average days to complete defects, number of defects that are completed early, number of defects completed late, fastest completion times, slowest completion times and overdue defects. You can compare and rate the performance of subcontractors in relation to their defect completion time efficiency.